Privacy Policy

Last Updated: [2025]

BĀS Wellness (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (baswellness.com) or make a purchase.

By using our website, you agree to the practices described in this Policy.

 

 

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide

  • Name

  • Email address

  • Billing and shipping address

  • Payment information

  • Phone number (optional)

  • Account login details (if you create an account)

b. Automatically Collected Information

When you browse our store, we automatically receive:

  • IP address

  • Browser type and version

  • Device information

  • Cookies and tracking data

  • Pages you view and time spent on site

  • Referring site (if applicable)

c. Order & Transaction Information

When making a purchase, Shopify collects:

  • Product details

  • Order history

  • Shipping details

  • Payment confirmation

  • Gift card usage

d. Marketing & Communication Preferences

If you subscribe to our newsletter, SMS, or promotional offers, we collect:

  • Email address

  • Phone number

  • Engagement metrics

 

 

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Provide customer support

  • Communicate order updates and shipping confirmations

  • Personalise your experience

  • Improve our website, products, and services

  • Detect fraud or unauthorized transactions

  • Send marketing emails or SMS (only with your consent)

  • Operate advertising campaigns and retargeting

 

 

3. Sharing Your Information

We only share your information with trusted third parties necessary to operate our business, including:

  • Shopify (website + checkout platform)

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping and fulfilment partners

  • Email marketing platforms (e.g., Klaviyo, Mailchimp)

  • Analytics and advertising platforms (Google Analytics, Meta Ads)

We do not sell your personal information.

We may share information if required by law or to protect our legal rights.

 

 

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enable secure checkout

  • Save items in your cart

  • Improve website performance

  • Track analytics

  • Personalise content and ads

You may disable cookies in your browser, but some features may not function correctly.

 

 

5. Shopify and Your Data

Our store is hosted on Shopify, which stores your data securely behind firewalls and complies with industry standards (PCI-DSS).

For more information, see Shopify’s privacy policy:
https://www.shopify.com/legal/privacy

6. Data Retention

We retain your information only as long as necessary to:

  • Fulfil orders

  • Provide customer support

  • Comply with legal obligations

  • Maintain accurate purchase history

You may request deletion of your data at any time.

 

 

7. Your Rights

Depending on your region, you have the right to:

  • Access the personal information we have about you

  • Request corrections or updates

  • Request deletion of your data

  • Withdraw consent from marketing communications

  • Opt-out of targeted advertising

  • Request a copy of your data

  • Restrict or object to certain processing activities

To request any of the above, contact us at:
📧 contact@baswellness.com

You may unsubscribe from marketing emails or SMS at any time using the provided links.

 

 

8. Data Security

We take reasonable precautions to protect your information against:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure

  • Alteration

  • Destruction

Payment information is encrypted using SSL technology and processed securely through Shopify’s PCI-compliant network.

9. Third-Party Links

Our website may contain links to external sites we do not control. We are not responsible for the privacy practices or content on those websites.

 

 

10. Children’s Privacy

We do not knowingly collect personal information from individuals under 18.
If you believe a minor has provided us with information, please contact us so we can remove it.

 

 

11. Changes to This Policy

We may update this Privacy Policy at any time.
Changes take effect immediately upon posting on this page.

 

 

12. Contact Information

If you have questions about this Privacy Policy, or would like to exercise your data rights, contact us:

📧 contact@baswellness.com
 Melbourne, Australia